FAQs
Q: What areas do you cover?
We cover transfers from and back to Malaga International Airport.

Transfers from Gibraltar can be arranged to the Costa Del Sol upon request.

Q: What if I am travelling with Golf Clubs, A Wheelchair or an Infant Pushchair/Stroller?
Golf Clubs, Wheelchairs and Infant Pushchairs/Strollers can only be transported in private use vehicles.

Please ensure you book a vehicle large enough to accommodate the items you know you are travelling with.

We cannot accept responsibility if you choose a vehicle that is too small for your requirements.
For example, four passengers, a set of golf clubs plus 4 suitcases will not fit in a standard saloon vehicle.

Please email us if you are unsure.

Q: How much luggage can I take?
There is a strict luggage policy from all of our transport suppliers.
The maximum luggage is shown under the vehicle type. Suitcases are standard European sized suitcases as the maximum permitted by the European Airlines you are flying with.
Hand Luggage must be of a size that can be carried comfortably on your lap for the duration of your journey.
Infant buggies/ prams would be classed as a suitcase for vehicle capacity.
Q: How do I know my booking has been accepted?
Bookings must be paid din full at the time of booking.

Should your payment go through successfully, you will receive a confirmation email to confirm your booking.

For return bookings, you will receive one confirmation email per leg.

Q: What if I cannot locate my driver?
Should you have any difficulty in locating your driver then please refer to the emergency telephone number as shown in the Terms and Conditions document that was attached to your booking confirmation.

It is extremely important that you take a copy of this document or have access to it on your mobile device when you travel as it contains important information regarding your booking that you may need access to from the day that you travel.

These contact numbers vary depending on the type of vehicle you have booked.
Please ensure you call the number that relates to the type of vehicle you have booked.

Q: What if I wish to cancel and want a refund?
Bookings may be cancelled with no charge up to 5 working days prior to the first leg of travel booked. Any cancellations received between 5 and 2 working days prior to travel will be subject to a £10 admin fee and bookings cancelled within 2 working days will have a 100% cancellation fee.

Cancellations must be notified in writing immediately to admin@rubybluetransfers.com

Q: Will I be charged extra if my flight is delayed?
No. The transport company will be monitoring your flight live from the airport should your flight be delayed.

Should your flight be cancelled or if you miss your flight connection into Malaga on the day of travel, then please contact the emergency number shown on the Terms and Conditions document that was attached to your booking email. It is extremely important that you have access to this document from the day that you travel as it contains import information including emergency contact numbers depending on the type of vehicle you have booked.

The transport company may charge you again should you not give adequate notice for them to amend your booking under these circumstances.

Q: What if I miss my flight?
Please call the emergency contact number as soon as you find out your flight has been missed or cancelled.  Delay in calling may result in the transport company being unable to amend your booking.  The emergency number is shown on the Terms and Conditions document that was attached to you booking email.

It is extremely important that you have access to the information on this document when you travel as it contains important information and emergency contact numbers for use from the day you travel.

Q: What does the price include?
The prices are for the journey in the vehicle type you have chosen.

Should your vehicle be equipped to hold extras like infant seats, then these will show as available at an additional supplement.

Vehicles are displayed per journey, ie arrival and and return under the other tab if you have requested a return journey.

Please ensure you add both journeys to your basket if you wish to book a return journey.

Q: How early do I need to book?
Bookings can be made up until 49 hours prior to the arrival or return journey.

Prices are subject to change until your booking is made and confirmed.

Q: How early do I need to book?
Bookings can be made up until 49 hours prior to the arrival or return journey.

Prices are subject to change until your booking is made and confirmed.

Test Toggle
Text for text toggle